5STAR
In-room dining ordering
The menu, on the guest’s own phone.
5STAR is the range of apps a guest touches directly. In-room dining ordering is the first of them, and it is live.
- 1204Rossi2 itemsNew4 min
- 312Al Fayed5 itemsPreparing11 min
- 204Whitmore1 itemOn the way18 min
- 415Nakamura3 itemsDelivered32 min
The kitchen view. Live orders, as they arrive.
Try it yourself
A working property, not a prototype behind a form
This is the real application with a demonstration menu loaded. Order something. It will appear in a kitchen queue exactly as it would in yours.
Best opened on a phone, which is where every guest will use it.
Demonstration guest
- Property
- The Marchmont
- Room number
- 204
- Surname on reservation
- Whitmore
The guest
Four steps, none of them a phone call
01
Scan
A printed card on the desk or the bedside table. The guest points their camera at it and the menu opens in the browser they already have. Nothing to download, no account to create.
02
Verify
Room number and the surname on the reservation. Two fields, checked against your rooms list, so an order cannot be placed against a room the guest is not staying in.
03
Order
They see the menu that applies at that hour, with the modifiers your kitchen actually offers, dietary tags, and the service charge already calculated. Special instructions go in the same box a waiter would write them on.
04
Track
Accepted, preparing, on the way, delivered. On their own phone, updating live, without calling down to ask how long.
The kitchen
What your team sees when the order lands
- One queue
- Every open order in one list, newest first, with the room, the surname, what was ordered and how long it has been waiting.
- Live, not refreshed
- A new order appears on the kitchen screen the moment it is placed. Nobody has to reload anything or watch a printer.
- Four states
- New, preparing, on the way, delivered. One tap moves an order along, and the guest sees the same state on their phone.
- Your service periods
- Breakfast, all day, overnight, or however your kitchen divides the day. An item only appears when it can actually be cooked.
The office
Everything a guest sees is edited by you, not by us
No change request, no ticket, no waiting for a release. If the kitchen drops a dish at nine in the morning, it is off the menu by five past.
- Menu categories, items, prices, dietary tags and photographs
- Modifier groups: required or optional, single or multiple choice, with price adjustments
- Service periods, with items assigned to the hours they are available
- Rooms and the surname on each reservation
- Service charge and tax, currency, and the welcome note the guest reads first
- Which addresses receive an email when an order is placed
Straight answers
What it does not do yet, said plainly
- Does it take payment?
- Not yet. Orders post to the kitchen and are settled the way you settle them now, on the folio or at checkout.
- Does it talk to our PMS or POS?
- Not yet. Integration with Opera and Symphony is planned and we would rather say so than imply otherwise.
- Is it multi-property?
- Yes. Every menu, room, order and setting belongs to one hotel, enforced at the database by Row Level Security rather than in application code.
- What do we need to install?
- Nothing. Printed cards in the rooms and a browser on a kitchen screen or tablet.
See it running against your own menu.
Send us a service period and a handful of dishes. We will put them in and show you the guest journey and the kitchen queue.