Solutions
Three products, one platform.
Serving the guest, training the team, and holding the standard are three different jobs. They are sold separately and they run on the same account, the same roles and the same record.
Guest-facing
5STAR
Can the guest get what they want, easily?
Apps the guest uses directly. In-room dining ordering is live: a QR code in the room, a menu on their own phone, an order in the kitchen. No app to download, no call to make.
In-room dining ordering, live. Housekeeping and concierge to follow.
Read moreTraining
Hospitality Academy
Does this person know the standard?
Courses, lessons, decision-based simulations and certificates, authored from your own standards. A new starter can finish a module inside a shift, and the certificate can be verified from outside the platform.
Courses, simulations, competencies, certificates.
Read moreOperations
Hospitality OPS
Is the standard actually being followed?
The SOP system and staff testing. Versioned procedures your team reads mid-shift, and short assessments that prove competency is still current rather than something earned once and never checked again.
SOP library, staff testing.
Read moreWhat they share
Three products is only worth anything if they are actually the same platform
- One account per property
- A member of staff signs in once. What they see is decided by their role and their hotel, enforced by Postgres Row Level Security at the database rather than in application code.
- One record
- A training result, an SOP version and a guest order all belong to the same property and the same person. Nothing has to be reconciled across systems afterwards.
- One standard
- Forbes Travel Guide, LQA and your own procedures are configured once, with your weights, and every score in every product is calculated from them.
Start with one. Add the others when they earn it.
Most properties begin with 5STAR, because it is the one a guest notices in the first week. Nothing obliges you to buy three.