Hospitality OPS
Is the standard actually being followed?
The procedures your team reads mid-shift, and the short assessments that prove they can still do what they were signed off on. Training answers whether someone learned it. This answers whether it is happening.
The SOP system
Six block types, because a procedure is not just prose
A standard operating procedure that is only paragraphs gets skimmed and then ignored. These are the six shapes a real procedure takes, and each one is authored as itself rather than typed into a document.
Procedure
Ordered steps. The thing itself, written the way it is actually done.
Checklist
Items to tick, for the parts of a shift that are a sequence rather than a judgement.
Table
Reference data. Cover counts, timings, temperatures, allocations.
Rating and Competency
The scale a supervisor marks against, attached to the procedure it belongs to.
Field and Record
What gets written down, and where it goes afterwards.
Media
A photograph of the correct setup is worth more than a paragraph describing it.
Versioning
Publishing a new version does not erase the last one
Most SOP libraries are a shared drive full of documents nobody is sure are current. The point of versioning is not tidiness. It is being able to answer what the procedure said on the day something went wrong.
- A published version is never overwritten. The previous one stays readable.
- Every change records who made it and when.
- Staff always read the current published version, never a draft.
- An inspector can be shown what the procedure said on a given date.
Staff testing
Short, repeatable, and filed by department
- Question bank
- Multiple choice, multiple answer and fill-in-the-blank, filed by section: menu knowledge, minibar, LQA standards, Forbes standards.
- Departmental
- Front desk, food and beverage, housekeeping. A question set belongs to the department it is asked of, not to a general pool.
- Repeatable
- A competency is not a thing earned once. Assessments are taken again, and the record shows whether someone is still current.
- Written by you
- Managers author questions in the CMS. No ticket, no release, no waiting for us.
Where OPS ends
A certificate is earned once. A competency has to stay true.
Hospitality Academy teaches the standard and issues a certificate when someone has learned it. OPS is what happens for the rest of the year: the procedure they check mid-shift, and the assessment that shows the knowledge is still current.
Hospitality AcademyBring us one procedure you already have.
We will rebuild it in the block system and show you what your team would read, and what the assessment attached to it would ask.